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Warranty & Returns


Warranty/Claim Form    

         Warranty Form


 
The Cover Guys Warranty (Excludes International)
All Items sold by The Cover Guys come with different warranty periods, please read the product description of the item for the warranty. If your product is found to be either damaged or faulty on arrival please complete the Warranty/Claim form and submit the form to us within 7 days of receiving the product (with the appropriate attachments i.e. copy of the invoice and/or images of the product issue), please include a copy of the original invoice. Your warranty or claim will not be processed if no Invoice or proof of purchase can be produced. Once your form has been submitted please allow between 24-48 hours for a response to your claim. Once your form has been submitted you shall receive a Return Authorization number (RA#).
The customer is responsible for cost of return shipping. Returns must be received by The Cover Guys within 14 calendar days from the date the RA# is issued. Full manufacturer's warranties are supplied with merchandise purchased from The Cover Guys.


The warranty DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use.

If there are any issues or concerns please complete the warranty/claim form and include appropriate attachments (i.e. a copy of you receipt, a description of the warranty issue, as well as pictures of the problem)
Return/Exchange Policy
If you receive your item and it is the incorrect product, size or colour we will exchange or issue a refund on unworn, unused, and unwashed products within 14 days of the date of purchase. Refunds will be issued in the original form of payment. For further clarification please complete the Warranty/Claim form.

If you did not receive items you were invoiced for or your package was damaged during shipping, you must complete the Warranty/Claim form and submit the form to us within 14 days of receiving the product (with the appropriate attachments i.e. images of the product), please include a copy of the original invoice. Your warranty or claim will not be processed if no Invoice or proof of purchase can be produced. Once your form has been submitted please allow between 24-48 hours for a response to your claim. Damaged items must be returned in the ORIGINAL packaging for the claim to be honoured. Once your form has been submitted you shall receive a Return Authorization number (RA#).

Products must be sent back via REGISTERED POST to the following address, once you have received your (RA#):
 
The Cover Guys
PO BOX 4113
Kingsway West NSW 2208 Australia

* Items must be sent back via registered post to ensure the item does not get lost upon its return delivery. Failure to use registered post will result in the cutomer being responsible for the parcel and no refund will be given if the parcel is lost in transport .
 
Restocking Fee
Products that are ordered in wrong sizes, wrong colours, or wrong year model - due to customer mistake. Buyer may be charged a 15% restocking fee based on value of products plus buyer will be responsible for all shipping and handling costs. Provided products are returned in 100% New and unused condition in their original packaging, a full product refund will be issued.

 
Return Procedure (Excludes International)
All items purchased from The Cover Guys come with a Money Back Guarantee **, this includes original postage BUT NOT the return shipping costs.
Once you have completed the warranty/claim form and have been advised to return your item, pack all items in a sturdy shipping carton (not just the manufacturer's carton). Include a copy of your invoice in the carton. Please keep the original invoice. Print the RA# on ALL 6 SIDES of the shipping carton. Packages without a visible RA# will not be accepted. The customer is responsible for cost of return shipping. Use the most convenient means of shipping (Must be registered). For products returned in accordance with this policy, a replacement product will be shipped within 14 calendar days from the date we receive the merchandise.
Item(s) must be 100% as per new and unused (15% restocking fee may apply if packing is damaged). The customer is responsible for cost of return shipping.
 
International Returns
All International sales are non-refundable, we do not accept liability for lost or damaged items (Insurance options available - Request via email), we will assist clients as much as possible in an unlikely lost or damaged event.
 
Products that are ordered incorrectly, i.e.  wrong sizes, wrong colours, or wrong year model - due to customer mistake. Buyer may be charged a 15% restocking fee based on value of products plus buyer will be responsible for all shipping and handling costs. Provided products are returned in 100% New and unused condition in their original packaging, a full product refund will be issued.
 
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