Warranty
Please complete the Warranty form and email or fax it to us, please include a copy of the original invoice. Warranty will not be processed if no Invoice or proof of purchase can be produced.
Warranty_Form.PDF
Damaged or Faulty Goods
If your product is found to be either damaged or faulty; please email us at TheCoverGuys for a Return Authorization number (RA#) within 7 days from the date you receive the product.
Returns must be received by TheCoverGuys within 14 calendar days from the date the RA# is issued. Products received later than this date will not be accepted for return. Full manufacturer's warranties are supplied with merchandise purchased from TheCoverGuys. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.
Pack all items in a sturdy shipping carton (not just the manufacturer's carton). Include a copy of your invoice in the carton. Please keep the original invoice. Print the RA# on ALL 6 SIDES of the shipping carton. Packages without a visible RA# will not be accepted. Customer is responsible for cost of return shipping. Use the most convenient means of shipping. For products returned in accordance with this policy, a replacement product will be shipped within 14 calendar days from the date we receive the merchandise.
Please note that shipping and handling fees are not refundable. If we no longer have any more of the product in stock then a refund will be provided.
Return_Authorisation_Form.PDF
Money Back Guarantee
All items purchased from TheCoverGuys come with a Money Back Guarantee **, this includes original postage BUT NOT the return Postage.
** Item(s) must be 100% as per new and unused (10% restocking fee may apply if packing is damaged)
** Customer must contact TheCoverGuys in writing via email within 7 days of receipt of the item(s)
** Customer is responsible for cost of return shipping
Return_Authorisation_Form.PDF
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